This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· How to complain

Contact details

Email questions@nationalpoetrycentre.co.uk

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Information relating to sponsorship

· Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

· Racial or ethnic origin

· Sexual orientation information

We collect or use the following information for research or archiving purposes:

· Names and contact details

· Addresses

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Personal information used for administration of research

· Personal information used for the purpose of research

· Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

· Racial or ethnic origin

· Sexual orientation information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Customer or client accounts and records

· Financial transaction information

· Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Information may be sought regarding the poetry sector as part of the organisation\’s development of services and activities to

support the sector. Information may be sought in support of fundraising, in line with the Fundraising Regulator.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

· Directly from you

· Suppliers and service providers

How long we keep information

We will hold your personal information on our systems for as long as is necessary for the relevant activity. For example, we will keep a record of donations subject to Gift Aid for at least seven years to comply with HMRC rules.

If you request that we stop sending you marketing emails we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated 210525